Frequently Asked Questions

Enter your search terms or questions in the box below.

To report an error or problem with the site, you can contact us here.

You can update your email address on the Edit Details. page

To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the different tabs at this page.

More features and/or bug reporting can be requested through the Contact Us section.

If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.

Should you wish to permanently delete your account, you can do this on the Edit Profile page which you can reach by clicking on the settings icon next to your name on right top of the desktop website.

If you can't find it, please login and come to this FAQ and then click on this -> Delete Profile

In preferences section, there is a Delete Profile link provided in the right end of horizontal menu under the section title 


The max no. of Private Messages one member can send to another member is 30

CWSingles is #1 Canary Wharf Dating Website & Mobile App for iPhone and Android. Find your Canary Wharf Partner within 10-25 kms anywhere in the UK. In case you face any problem with the App, please contact us by visiting "Contact Us" section on our website.

If someone is bothering or harassing you, blocking them is usually the best solution. 

1. Log into your profile.

2. Go to the person's profile that you wish to block from contacting you.

Here is a screenshot of how you can block a person's profile:



1. Log into your profile.

2. Go to the person's profile that you wish to report as spam.

3. Click on the "Report User" link in the profile page of the user. The link should be located underneath the Basic information section.

4. A pop window will appear, Now chose from the list the rule that he/she broke and enter the details below. Do not report just for fun as that will get you Banned.

5. Once you click on Send the window will close and you will get a message saying " Thankyou for submitting a report. An Administrator will review this item shortly".

Absolutely. We do not share any personally identifying information about you to any third party.